Frequently Asked Questions About Princess Polly

Standard shipping from Princess Polly to US addresses typically takes 5-7 business days, since most orders ship from their Los Angeles warehouse rather than Australia. Express shipping delivers in 2-3 business days and costs an additional $10-15 depending on order value. Orders placed Thursday through Sunday often don't process until the following Monday, effectively adding 2-3 days to delivery times. During peak sale periods like Black Friday or major promotional events, processing times can extend to 3-5 business days before items even ship. If your order contains a pre-order item mixed with in-stock pieces, the entire order holds until all items are available unless you contact customer service to request split shipping. Tracking information typically arrives within 24 hours of order confirmation, though the tracking may not show movement for 48-72 hours while the package moves through the fulfillment center.

Princess Polly accepts returns within 30 days of delivery for unworn, unwashed items with original tags still attached. Returns are processed for store credit or exchange rather than refund to your original payment method, unless you used Afterpay, Klarna, or similar buy-now-pay-later services. The return shipping cost is your responsibility—their prepaid label through USPS costs approximately $8-12, which they deduct from your store credit. Sale items, swimwear, bodysuits, and intimates are marked as final sale and cannot be returned. After the warehouse receives your return, processing takes 7-10 business days before store credit appears in your account. Items purchased during promotional periods follow the same 30-day window, but the window starts from delivery date, not purchase date. If you receive a defective or incorrect item, contact customer service within 7 days with photos, and they'll provide a prepaid return label and full refund including original shipping costs.

Yes, Princess Polly sizing consistently runs 1-2 sizes smaller than typical US brands like Target, Old Navy, or American Eagle. Their size charts use Australian sizing converted to US equivalents, but the actual garment measurements are more fitted than American customers expect. If you normally wear a US size 4, you'll likely need a size 6 or 8 in Princess Polly depending on the specific item and your body proportions. Bodycon dresses, fitted tops, and anything with 'mini' in the description runs especially small with minimal stretch. Oversized styles, boyfriend fits, and items labeled 'relaxed' tend to be more forgiving. Customer reviews are your best resource—look for reviewers who mention their height, weight, and usual size in other brands, then note what size they ordered and whether it fit as expected. The brand's models are typically 5'7"-5'9" and wear size small or medium, so adjust expectations if you're significantly shorter or taller.

Princess Polly operates as a fast fashion brand, adding 150+ new styles weekly and manufacturing primarily in China with quick production timelines. Quality varies significantly across their price points and product categories. Items under $35 typically feature thin polyester fabrics, basic construction, and may only last 5-10 wears before showing pilling, loose threads, or fading. Mid-range pieces ($40-70) offer better fabric weight, more careful stitching, and can last a season or two with proper care. Their premium collaborations and designer-inspired pieces sometimes use natural fibers like cotton, linen, or silk blends with noticeably better construction. Specific quality issues customers report include: sheer white fabrics requiring undergarments, delicate straps that break easily, sequins or embellishments that fall off after one wear, and colors that fade significantly after washing. Always check the fabric composition in product details and read recent reviews mentioning quality, durability, and whether items held up after washing. Hand washing or using delicate cycles with cold water extends the life of most pieces considerably.

Princess Polly provides a 10% student discount through verification platforms UNiDAYS and Student Beans for currently enrolled college and university students. This discount applies to regular-priced items but excludes sale merchandise and cannot be combined with other promotional codes. Beyond student discounts, the brand runs email-exclusive promotions approximately twice monthly, offering 15-20% off specific categories or sitewide. Birthday month discounts of 20% off are available to rewards program members who have their birth date registered in their account profile. The brand typically doesn't accept or distribute general promotional codes widely, instead focusing on targeted email campaigns. Major sale events—Black Friday, end-of-season clearances, and holiday promotions—offer better discounts (25-40% off) than stacking codes. Sign up for their email list and enable notifications from their app to receive early access to sales, which often means better size availability before popular items sell out.

Princess Polly operates primarily as an online-only retailer with no permanent physical stores in the United States as of 2024. They occasionally host pop-up shops in major cities like Los Angeles, New York, and Miami during peak shopping seasons, typically lasting 2-4 weeks. These pop-ups are announced through their Instagram and email list, usually with only 1-2 weeks notice. The pop-up locations carry limited inventory focusing on current bestsellers and new arrivals rather than their full catalog. Some multi-brand boutiques and concept stores carry selected Princess Polly pieces, but this is uncommon and inventory is very limited. The lack of physical retail presence means you cannot try items on before purchasing, which is why understanding their sizing and having a clear return strategy is essential. Third-party retailers like ASOS occasionally carry Princess Polly items in their marketplace, which might offer different return policies, but selection is minimal compared to shopping directly from Princess Polly's website.